Service Management Automation Download
- System Center Service Management Automat…
- Microsoft Service Management Automation
- Knowledge Management Automation
- Business Automation Services
- Automation Services Inc
The Micro Focus Service Management Automation Suite is a collection of ITSM tools and software solutions that ensures engaging end-user experience and efficient service management with analytics and machine learning. Service Management Automation - SM:2018.08/download install packages. Updated on 4 seconds to read. Service Management Automation - X:2018.08/download install packages. The Microsoft System Center Management Pack for System Center 2012 R2 Orchestrator - Service Management Automation monitors the health and availability of Microsoft System Center 2012 Orchestrator - Service Management Automation web services and runbook workers. Feature Summary. Discovery of Worker servers, Web Services, and their relevant.
With the release of System Center 2016 Technical Preview 5, Service Management Automation allows you to designate on which runbook worker your runbooks will run. In this video, Snehith Muvva, Program.
-->To deploy Service Management Automation (SMA), you must install the SMA Web Service, set up the SMA runbook worker, and setup the SMA PowerShell module. You can also install the Service Management Automation components by using an unattended installation.
You can install the web service on any machine that can communicate with Windows Azure Pack and an instance of SQL Server.
Install the Service Automation web service
In the folder containing the downloaded System Center - Orchestrator installation software, click Setup to start the Setup wizard.
Under Service Management, click Web Service, and then click Install.
Complete the product registration information, and then click Next.
Review and accept the license terms, and then click Next.
Review the Diagnostic and Usage Data Notice, and then click Next.
This launches the prerequisites check. Review the results of the check. If all items are installed, click Next.
Note
If you see an X next to any of the prerequisite software, you must install the item, and then run the prerequisite check again. You cannot complete installation of the service endpoint until you pass the prerequisite check.
Provide the following information for the database the endpoint to use, and then click Next.
Item Action Server Enter the name of the database server. By default, this is localhost.
The format is sqlserverinstance, where instance is optional.Port number Enter the port number that you want to use for the database. The default is 1433. Database name Enter the name of the database. The default is SMA. Authentication Credentials Select the type of authentication that you want to use. You can use Windows authentication or SQL Server authentication.
If you choose SQL Server authentication, enter the user name and password for the computer running SQL Server.Note
If you are upgrading from a previous installation, please use the database details from the previous installation.
Provide the following information to configure the Internet Information Settings (IIS) for the web service, and then click Next.
Item Action Domain security group or users with access Enter a security group or one or more users who can grant access to the web service. Application pool name SMA
This name is not configurable.Application pool credentials Specify the credentials to use for the application pool. These are the credentials that the web service will run under. Enter the port number for the web service to use. By default, this is 9090.
Choose the security certificate to use to encrypt communication between Windows Azure Pack and the SMA web service endpoint.
You can have the installer generate a self-signed certificate to use, or you can select an existing certificate in your local certificate store.
Click Next.
Review the location for the web service files. You can accept the default or specify a different location. Click Next.
Indicate whether you want to use Microsoft Update to keep your software up-to-date. Click Next.
Review the installation summary, and then click Install.
After the installation is complete, install a runbook worker as described in How to install the SMA runbook worker.
Install the SMA PowerShell module
In the folder containing the downloaded System Center Orchestrator installation software, start the Setup wizard.
Under Service Management, click PowerShell administration, and then click Install.
Follow the instructions in the Setup wizard.
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Set up the SMA runbook worker
In the folder containing the downloaded Orchestrator installation software, click Setup to start the Setup wizard.
Under Service Management, click Runbook Worker, and then click Install.
Follow the instructions in the Setup wizard.
After the installation is complete, use administrative credentials to configure Automation in the Windows Azure Pack management portal.
Important
Each SMA component is installed on an Internet Information Services (IIS) website that, by default, is configured with a self-signed certificate. Because these self-signed certificates are not issued by any of the trusted root certification authorities that your browser loads on startup, your browser displays a security warning when you attempt to connect to any of the sites. We recommend that you replace the self-signed certificates with certificates that are issued by a trusted root certification authority to avoid this experience.
Set up SMA from a command prompt
Your installation media contains Windows Installer files for each SMA of the following features:
PowerShell module: PowershellModuleInstaller.msi
Web service: WebServiceInstaller.msi
Runbook worker: WorkerInstaller.msi
Note
The installation options must be entered at a command prompt. An answer file is not supported.
PowerShell module installation options
The SMA PowerShell module is a required prerequisite of the SMA web service, so you must install the SMA PowerShell module before you deploy the SMA web service. The PowerShell module installer takes no parameters. For example, you could use the following command:
System Center Service Management Automat…
Web service installation options
The following variables can be specified at a command prompt to override default behaviors.
| Installation item | Command-line switch | Valid values |
|---|---|---|
| IIS application pool | APPOOLACCOUNT | String |
| IIS application pool | APPOOLPASSWORD | String |
| IIS application pool | ADMINGROUPMEMBERS | String (a comma-separated list of users to add to the IIS Administrators group) |
| SQL Server database | CREATEDATABASE | 'Yes' or 'No' (the default value is 'No') |
| SQL Server database | DATABASEAUTHENTICATION | SQL, Windows (the default value is Windows). If DATABASEAUTHENTICATION = SQL, you must also specify SQLUSER and SQLPASSWORD |
| SQL Server database | SQLUSER | String |
| SQL Server database | SQLPASSWORD | String |
| SQL Server database | SQLSERVER | In the format 'Server name, port number.' (The default values are 'localhost, 1433.' Supply a port number of 0 to specify a dynamic port.) |
| SQL Server database | SQLINSTANCE | String (optional server instance name) |
| SQL Server database | SQLDATABASE | String (the default database name value is SMA) |
| IIS web service | SITENAME | String (the default value is 'SMA') |
| IIS web service | WEBSERVICEPORT | Integer (the default value is '9090') |
| IIS web service | INSTALLFOLDER | String (the default value is c:inetpubService Management Automation) |
| IIS web service | USESSL | 'Yes' or 'No' (the default value is 'Yes') |
| IIS web service | SPECIFYCERTIFICATE | 'Yes' or 'No' (the default value is 'No'). A certificate is automatically created if you specify 'No.' If you select 'Yes,' also provide CERTIFICATESERIAL. |
| IIS web service | CERTIFICATESERIAL | Serial number of an existing certificate in concatenated hexadecimal format and with no spaces between digits, for example: '45C324C02318F48D4A9C4FC832B2CDCC' |
| Event tracing (ETW) | ETWMANIFEST | 'Yes' or 'No' (the default value is 'Yes') |
| Usage and Diagnostics Data sent to Microsoft | SENDTELEMETRYREPORTS | 'Yes' or 'No' (the default value is 'Yes') |
| Automatic Microsoft Update | MSUPDATE | 'Yes' (opt-in) or 'No' (no change; this is the default value) |
| Product key | PRODUCTKEY | String |
If logging is desired, use the Msiexec.exe command and specify the log path. For example, you could use the following command (be sure to use the name of your SQL Server instance).
Runbook worker installation options
A runbook worker cannot be installed on the same computer as another runbook worker. Also, you must install the runbook worker on a computer that has access to the same SQL Server instance that the SMA web service is using.
The following variables can be specified at a command prompt to override default behaviors.
| Installation item | Command-line switch | Valid values |
|---|---|---|
| Windows service | SERVICEACCOUNT | String |
| Windows service | SERVICEPASSWORD | String |
| SQL Server database | CREATEDATABASE | 'Yes' or 'No' (the default value is 'No') |
| SQL Server database | DATABASEAUTHENTICATION | SQL Server or Windows (the default value is Windows) |
| SQL Server database | SQLUSER | String |
| SQL Server database | SQLPASSWORD | String |
| SQL Server database | SQLSERVER | In the format 'Server name, port number' (The default values are 'localhost, 1433.' Supply a port number of 0 to specify a dynamic port.) |
| SQL Server database | SQLINSTANCE | String (optional server instance name) |
| SQL Server database | SQLDATABASE | String (the default database name value is SMA) |
| File installation location | INSTALLFOLDER | String (the default value is C:Program FilesMicrosoft System Center |
| Event tracing (ETW) | ETWMANIFEST | 'Yes' or 'No' (the default value is 'Yes') |
| Usage and Diagnostics Data sent to Microsoft | SENDTELEMETRYREPORTS | 'Yes' or 'No' (the default value is 'Yes') |
| Automatic Microsoft Update | MSUPDATE | 'Yes' (opt-in) or 'No' (no change; this is the default value) |
| Product key | PRODUCTKEY | String |
If logging is desired, use the Msiexec.exe command and specify the log path. For example, you could use the following command (be sure to use the name of your SQL Server instance).
Note
If you install additional runbook workers, you must run the Windows PowerShell cmdlet New-SmaRunbookWorkerDeployment to properly configure the runbook worker.
Stop the Runbook server service (RunbookService.exe) on each computer on which a runbook worker is installed.
Run the following Windows PowerShell command:
New-SmaRunbookWorkerDeployment -<ComputerName> '<WebServiceEndpoint>
Restart the Runbook server service on each computer on which a runbook worker is installed.
Set or change the SMA endpoint
The QuickStart tab for Automation in Windows Azure Pack for Windows Server provides a link that enables you to set up or change the SMA endpoint. If the Service Management Automation endpoint is not yet registered, click Register the Service Management Automation endpoint to configure it. To change the SMA endpoint settings after an endpoint has been set up, click Current Service Management Automation endpoint.
The SMA endpoint requires the following information:
The service URL and port. The port number is set when you install SMA.
The user name of a user account that can access the SMA web service. Accounts with access to the SMA web service are also set during installation.
The access password for the user account.
Microsoft Service Management Automation
Uninstall SMA
Any of the SMA components can be removed in the Control Panel by selecting the component in the Programs section and clicking Uninstall.
Next steps
- Learn more about Windows Azure Pack for Windows Server Windows Azure Pack for Windows Server.
This article provides the new features supported by System Center 2019 - Service Management Automation (SMA).
What's new in SMA 2019
The following sections provide information about the new features/feature updates supported in SMA 2019.
Support for PowerShell 4.0+
Earlier versions of SMA supported PowerShell V2.0. PowerShell V2.0 did not support some scripts and users had to apply workarounds. SMA 2019 supports PowerShell V4.0 to resolve this issue.
Support for SQL 2017
SMA 2019 supports SQL 2017 for fresh installation.
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Support to TLS 1.2
To ensure secure communication, SMA 2019 supports Transport Layer Security (TLS) 1.2. For information about how to set up, configure and run your environment to use TLS 1.2, Read this article.
Bug fixes
This release of SMA contains all the bug fixes shipped until the Update Rollup 5 of SMA 2016.
Note
The following features/feature updates were introduced in SMA 1801. It provides a number of bug fixes to improve the performance.
This release of SMA contains all the bug fixes shipped until the Update Rollup 1 of SMA 2016, along with added support for TLS 1.2 Protocol. Read this article for more information about how to set up, configure, and run your environment to use TLS 1.2.
This build should be used for validating the SMA integration scenarios with other System Center components included in the 1801 release.
SMA includes the features that are introduced in SMA 1801, there are no additional features included. Learn about the features introduced in 1801.
This article details the new features supported in System Center 1801 - Service Management Automation (SMA).
What's new in SMA 1801
This release of SMA contains all the bug fixes shipped until the Update Rollup 1 of SMA 2016, along with added support for TLS 1.2 Protocol. Read this article for more information about how to set up, configure, and run your environment to use TLS 1.2.
This build should be used for validating the SMA integration scenarios with other System Center components included in the 1801 release.
This article details the new features supported in System Center 2016 - Service Management Automation (SMA).
What's new in SMA 2016
SMA 2016 added the following features.
Support for PowerShell script
SMA 2016 supports PowerShell Script in addition to PowerShell Workflow, which was the only runbook format supported in previous versions. Learn more.
PowerShell ISE add-on
The SMA PowerShell ISE add-on makes it easier to author and test your runbooks in your local PowerShell ISE environment. Learn more.
Specify a runbook worker
Knowledge Management Automation
By default, SMA randomly picks a Runbook worker to service a job when a Runbook is invoked. SMA 2016 adds a property to a runbook that specifies a particular runbook worker on which it should run. Learn more.
Support for PowerShell 5.0
SMA 2016 supports Windows Management Framework 5.0.
Business Automation Services
PowerShell ISE add-on v1.1
- You can now designate runbook worker for runbooks from ISE.
- New columns added for designated runbook and runbook type.