Overall: BarTender 2016 by Seagull Scientific is really a great label or barcode software for any business no matter the size! It is sophisticated and professional yet very easy to use, especially for someone like me who was trying to get their small business off the ground. The software itself is a little pricey for small businesses, but you are definitely paying for the quality of the product. The process of creating labels and barcodes is very smooth and easy to customize. You can add symbols, images, text, and even your logo which was fantastic. Seagull doesn't have a chat program, but their website has many great resources including training videos, webinars, and other guides to ensure that you use their product to its full potential. Here is a link to those resources: http://www.seagullscientific.com/support/bartender-training-videos/ They also make it really easy to download and update your printer drivers which tends to be a pain with other products. I highly recommend Seagull Scientific's BarTender 2016. You can try a 30 day free trial here: http://www.seagullscientific.com/label-software/barcode-label-design-and-printing/